The elevated latency and increased response times affecting the APIs in PROD-EU have been resolved. Response times have returned to normal levels and have remained stable since the fix was applied. We will continue to monitor the environment closely.
A root cause analysis (RCA) will be shared once it is complete. We apologize for the disruption.
Posted Oct 01, 2026 - 19:58 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 01, 2026 - 17:03 UTC
Identified
A mitigation has been applied and latency is improving. We are continuing to monitor and will post another update later.
Posted Oct 01, 2026 - 16:39 UTC
Update
We are continuing to investigate this issue.
Posted Oct 01, 2026 - 15:39 UTC
Investigating
We are investigating elevated latency and increased response times affecting Customer API, Feedback API and Business API requests in our PROD-EU environment. Our engineering team is actively investigating, and we will provide an update as soon as we have more information.
Posted Oct 01, 2026 - 14:49 UTC
This incident affected: Device APIs, Customer APIs, Business API, and Feedback API.