All Systems Operational
Uptime over the past 90 days. View historical uptime.
Device APIs Operational
90 days ago
99.99 % uptime
Today
Customer APIs Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Crypto APIs Operational
90 days ago
100.0 % uptime
Today
External Provider Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 7, 2024

No incidents reported today.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024
Incode degradation and timeouts
Resolved - This incident has been resolved. Services are back to normal.
Aug 29, 05:55 UTC
Monitoring - Since 0:00 UTC we stabilized the platform and we have been monitoring. OCR services for some kinds of documents were intermittent for a few additional minutes until near 1:00 UTC
Aug 29, 04:13 UTC
Investigating - Incode (our document verification provider) is experiencing degradation and timetouts.

More information here:
https://status.incode.com/
Aug 29, 00:38 UTC
Aug 28, 2024

No incidents reported.

Aug 27, 2024
Scheduled Sardine Database Maintenance in EU region
Completed - The scheduled maintenance has been completed.
Aug 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 26, 12:23 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 26, 12:21 UTC
Scheduled - We would like to inform you about an upcoming scheduled maintenance for our system in EU region. This maintenance is necessary to ensure the continued reliability and performance of our services. The planned maintenance will occur on:

2024-08-26, Monday PT 2100 - 2300PT || 2024-08-27, Tuesday CEST 0600 - 0800 CEST

We apologize for any inconvenience this may cause and appreciate your understanding and patience. Our team will work diligently to complete the maintenance as quickly as possible to minimize disruption.
Aug 26, 12:21 UTC
Aug 26, 2024

No incidents reported.

Aug 25, 2024

No incidents reported.

Aug 24, 2024

No incidents reported.

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