Resolved -
On Jan 8 15:17 - 15:32 hours UTC, Sardine had some intermittent issues on our pods. Affected endpoints include (/v1/feedbacks, /v1/events*, /v1/customers, /v2/devices)
- Some Customers may have faced intermittent 504s with /v1/feedbacks.
We have identified root causes and have placed some fixes in.
Jan 8, 15:00 UTC
Resolved -
On Jan 7 07:22 - 07:23 hours UTC, Sardine had some intermittent issues on our device-events pods.
About 5-10% of the traffic would have 502 returned.
Endpoints pertaining to our devices, /v2/devices and /v1/events would have been impacted. We have identified the cause and are putting in a fix to resolve this.
Jan 7, 07:00 UTC
Resolved -
Clients may have experienced higher than usual latency and rate of errors between 3:50 and 4:23 UTC on the Customers API and Issuing API due to a performance degradation from higher than usual activity to our servers
Minor latency on unified-comments, cases, and list-items APIs was noticed as well.
Jan 4, 04:00 UTC
