Identified - Severity: Minor

Status: Identified / Investigating

Affected Component: Connection Graph (Production - EU)

Impact:
Users may be unable to view Connection Graph data for the past three days. Graphs generated during this window are not currently visible. No other functionality is affected.

Description:
We have identified a delay in the Connection Graph pipeline in our EU production environment, which began approximately three days ago. As a result, graph data from this period is not currently reflected. We are actively investigating the root cause and working on a resolution. We will post updates here as more information becomes available.

Sep 17, 2026 - 08:12 UTC
Device APIs Operational
Issuing API Operational
Customer APIs Operational
Dashboard Degraded Performance
Crypto APIs Operational
External Provider Operational
Crypto Web Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Sep 17, 2026

Unresolved incident: Connection Graph Pipeline Delay – Prod EU.

Sep 16, 2026

Resolved - This incident has been resolved.
Sep 16, 15:19 UTC
Update - We are continuing to investigate this issue.
Sep 16, 12:08 UTC
Investigating - The Sandbox EU environment is experiencing degraded performance. We are working on resolution.
Sep 16, 12:08 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Postmortem - Read details
Sep 8, 22:48 UTC
Resolved - The incident is now resolved. We'll provide a post mortem in the future explaining the details.
Sep 5, 03:50 UTC
Monitoring - The fix is being validated and being rolled out.
Sep 5, 03:15 UTC
Update - Our team is actively looking into it. Issue is partially mitigated, and we're still working on fixing the root cause.
Sep 5, 01:49 UTC
Identified - We have identified the root cause of the issue affecting Advanced Aggregations and our engineering team is actively working on a fix. We will provide a further update once the fix has been deployed and verified.
Sep 5, 00:38 UTC
Update - We are continuing to investigate this issue
Sep 4, 23:11 UTC
Investigating - We are currently investigating an issue affecting Advanced Aggregations, where some customers may experience inaccurate results (missing recent transaction from aggregation)
Sep 4, 22:19 UTC

Sep 4, 2026

Sep 3, 2026

No incidents reported.