All Systems Operational

Uptime over the past 90 days. View historical uptime.
Device APIs Operational
Issuing API Operational
Customer APIs Operational
Dashboard Operational
Crypto APIs Operational
External Provider Operational
Crypto Web Operational
Business API Operational
Feedback API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled database maintenance India region Oct 13, 2026 21:45-22:45 UTC

We will be performing scheduled database maintenance on each production region at the times below.

Each window may take up to 1 hour.

India: Wed Oct 14, 03:15 IST (Tue Oct 13, 21:45 UTC)

What to expect during the maintenance window:
Dashboard: Creating or updating rules, queues, and alerts will be temporarily unavailable.
Risk rule evaluation (online API): No impact. Evaluations will continue to operate as usual.
Alerts created via API: These will continue to be created, but you may see short delays.


If you have any questions, please reach out to your account manager or our support team.
Posted on Oct 06, 2026 - 13:21 UTC

Scheduled database maintenance Australia region Oct 14, 2026 16:15-17:15 UTC

We will be performing scheduled database maintenance on each production region at the times below.

Each window may take up to 1 hour.

Australia: Thu, Oct 15, 03:15 AEDT (Wed, Oct 14, 16:15 UTC)


What to expect during the maintenance window:
Dashboard: Creating or updating rules, queues, and alerts will be temporarily unavailable.
Risk rule evaluation (online API): No impact. Evaluations will continue to operate as usual.
Alerts created via API: These will continue to be created, but you may see short delays.


If you have any questions, please reach out to your account manager or our support team.
Posted on Oct 06, 2026 - 13:30 UTC

Scheduled database maintenance Canada region Oct 15, 2026 07:15-08:15 UTC

We will be performing scheduled database maintenance on each production region at the times below.

Each window may take up to 1 hour.

Canada: Thu Oct 15, 03:15 EDT (07:15 UTC)

What to expect during the maintenance window:
Dashboard: Creating or updating rules, queues, and alerts will be temporarily unavailable.
Risk rule evaluation (online API): No impact. Evaluations will continue to operate as usual.
Alerts created via API: These will continue to be created, but you may see short delays.


If you have any questions, please reach out to your account manager or our support team.
Posted on Oct 06, 2026 - 13:26 UTC

Scheduled database maintenance EU region Oct 18, 2026 05:00-06:00 UTC

We will be performing scheduled database maintenance on each production region at the times below.

Each window may take up to 1 hour.

EU: Sun, Oct 18, 07:00 CEST (05:00 UTC)


What to expect during the maintenance window:
Dashboard: Creating or updating rules, queues, and alerts will be temporarily unavailable.
Risk rule evaluation (online API): No impact. Evaluations will continue to operate as usual.
Alerts created via API: These will continue to be created, but you may see short delays.


If you have any questions, please reach out to your account manager or our support team.
Posted on Oct 06, 2026 - 13:32 UTC

Scheduled database maintenance US region Oct 24, 2026 09:00-10:00 UTC

We will be performing scheduled database maintenance on each production region at the times below.

Each window may take up to 1 hour.

US: Sat, Oct 24, 05:00 EDT (09:00 UTC)


What to expect during the maintenance window:
Dashboard: Creating or updating rules, queues, and alerts will be temporarily unavailable.
Risk rule evaluation (online API): No impact. Evaluations will continue to operate as usual.
Alerts created via API: These will continue to be created, but you may see short delays.


If you have any questions, please reach out to your account manager or our support team.
Posted on Oct 06, 2026 - 13:33 UTC

Oct 7, 2026

No incidents reported today.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Elevated latency on multiple APIs in PROD-EU
Resolved - The elevated latency and increased response times affecting the APIs in PROD-EU have been resolved. Response times have returned to normal levels and have remained stable since the fix was applied. We will continue to monitor the environment closely.

A root cause analysis (RCA) will be shared once it is complete. We apologize for the disruption.
Oct 1, 19:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 17:03 UTC
Identified - A mitigation has been applied and latency is improving. We are continuing to monitor and will post another update later.
Oct 1, 16:39 UTC
Update - We are continuing to investigate this issue.
Oct 1, 15:39 UTC
Investigating - We are investigating elevated latency and increased response times affecting Customer API, Feedback API and Business API requests in our PROD-EU environment. Our engineering team is actively investigating, and we will provide an update as soon as we have more information.
Oct 1, 14:49 UTC

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

Prod Australia instance performance degradation (v1/customers API and v1/issuing/risks API)
Postmortem - Read details
Sep 29, 21:43 UTC
Resolved - This incident has been resolved. We'll follow up with post mortem.
Sep 27, 22:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 22:21 UTC
Investigating - Australia instance (api.au.sardine.ai) is degraded for v1/customers API and v1/issuing/risks API. Team is actively looking into it.
Sep 27, 21:56 UTC

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

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