Customer Intelligence tab in US Production Dashboard not showing sessions/transactions

Incident Report for Sardine AI

Resolved

This incident has been resolved.
Posted Jul 24, 2026 - 02:07 UTC

Update

New sessions are being shown OK, a few older ones might still be missing, they'll be shown shortly.
Posted Jul 24, 2026 - 01:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 24, 2026 - 01:19 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 24, 2026 - 00:58 UTC

Investigating

We are currently investigating this issue.
Posted Jul 24, 2026 - 00:42 UTC
This incident affected: Dashboard.