Outage and timeouts on Bank third party provider

Incident Report for Sardine AI

Resolved

Our third party provider for Bank enrichment encountered an outage on their end, remaining unavailable for 40 minutes with timeouts.

During the outage, the system returned HTTP  500 responses for about 5 minutes.

After 40 minutes of remediation, their system recovered.

The issue started 10:55 AM UTC and ended on 11:45 AM UTC.
Posted Sep 17, 2025 - 11:00 UTC