Service interruption on our DocKYC third party provider

Incident Report for Sardine AI

Resolved

Our third party provider for DocKYC experienced a service interruption on their platform that affected their Onboarding and Authentication services.

The service has been fully restored and they're continuing to actively monitor the situation to ensure the stability of their systems.

Start time: Dec 04 02:59:10 PM UTC
End time: Dec 04 03:13:54 PM UTC
Total duration: 14 minutes
Posted Dec 04, 2025 - 14:59 UTC