Prod Australia instance performance degradation (v1/customers API and v1/issuing/risks API)

Incident Report for Sardine AI

Resolved

This incident has been resolved. We'll follow up with post mortem.
Posted Sep 27, 2026 - 22:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 27, 2026 - 22:21 UTC

Investigating

Australia instance (api.au.sardine.ai) is degraded for v1/customers API and v1/issuing/risks API. Team is actively looking into it.
Posted Sep 27, 2026 - 21:56 UTC
This incident affected: Issuing API and Customer APIs.