Update - Latency issues started 15:00 UTC Jan 28th
Jan 28, 2026 - 23:28 UTC
Update - We are continuing to investigate this issue.
Jan 28, 2026 - 23:27 UTC
Investigating - We've noticed increased latency and even timeouts.

Our team is working with the provider on getting more information and fixing the problem.

Jan 28, 2026 - 23:22 UTC
Device APIs Operational
90 days ago
99.98 % uptime
Today
Issuing API Operational
90 days ago
99.98 % uptime
Today
Customer APIs Operational
90 days ago
99.98 % uptime
Today
Dashboard Operational
90 days ago
99.98 % uptime
Today
Crypto APIs Operational
90 days ago
99.98 % uptime
Today
External Provider Partial Outage
Crypto Web Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jan 29, 2026

No incidents reported today.

Jan 28, 2026

Unresolved incident: Increased latency from Sanctions/PEP/Adverse Media provider.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Postmortem - Read details
Jan 20, 13:54 UTC
Resolved - This incident has been resolved.
Jan 15, 19:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 15, 17:24 UTC
Investigating - Some PATCH requests being sent to our business verification endpoint might fail.

We are already working with our providers for fixing the issue.

Jan 15, 16:27 UTC