All Systems Operational

Uptime over the past 90 days. View historical uptime.
Device APIs Operational
90 days ago
99.99 % uptime
Today
Customer APIs Operational
90 days ago
99.98 % uptime
Today
Dashboard Operational
90 days ago
99.98 % uptime
Today
Crypto APIs Operational
90 days ago
99.99 % uptime
Today
External Provider Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 28, 2025

No incidents reported today.

Mar 27, 2025
SANDBOX environment is inaccessible
Resolved - This incident has been resolved.
Mar 27, 20:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 19:55 UTC
Investigating - We are currently investigating this issue.
Mar 27, 19:44 UTC
Mar 26, 2025

No incidents reported.

Mar 25, 2025
Dashboard not showing transaction data
Resolved - This incident has been resolved.
Mar 25, 19:27 UTC
Update - We are currently experiencing an issue with displaying the transaction data for sessions in the dashboard for Production and Sandbox instances. We are actively working on this, in the meantime the information is available in the "View Request" widget, and it can be viewed there.
Mar 25, 15:37 UTC
Update - We are continuing to investigate this issue.
Mar 25, 15:36 UTC
Update - We are continuing to investigate this issue.
Mar 25, 15:33 UTC
Investigating - We are currently experiencing an issue with displaying the transaction data for sessions in the dashboard for Production and Sandbox instances. We are actively working on this, in the meantime the information is available in the "View Request" widget, and it can be viewed there.
Mar 25, 15:31 UTC
Elevated latency for customers API and issuing risk API
Postmortem - Read details
Mar 26, 23:59 UTC
Resolved - This incident has been resolved.
Mar 25, 19:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 18:49 UTC
Investigating - We are currently investigating this issue.
Mar 25, 18:26 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Payment service has downtime
Resolved - This incident has resolved as of 4:10 PM PT
Mar 22, 23:40 UTC
Identified - We are experiencing anomalous surge in traffic since 11:40AM PT and crypto.sardine.ai is experiencing instability.
Mar 22, 22:52 UTC
Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Dashboard can't be accessed
Resolved - This incident has been resolved.
Mar 19, 18:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 18:10 UTC
Investigating - We are currently investigating this issue.
Mar 19, 18:04 UTC
Mar 18, 2025
Performance degradation on customers API and issuing risk APIs
Resolved - Our service has experienced higher than usual latency from 19:03-19:14 UTC because one of our database was overloaded. We have updated the infra configuration and issue is now resolved.
Mar 18, 19:03 UTC
Degradation across all APIs due to very high traffic spike
Resolved - From 21:14 UTC to 21:23 UTC we had degradation across all APIs due to a huge spike in traffic
Mar 18, 00:00 UTC
Mar 17, 2025

No incidents reported.

Mar 16, 2025
Crypto service experiencing intermittent issues
Resolved - This incident has been resolved.
Mar 16, 18:13 UTC
Investigating - We are currently investigating this issue.
Mar 16, 17:48 UTC
Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

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