All Systems Operational

Uptime over the past 90 days. View historical uptime.
Device APIs Operational
90 days ago
99.98 % uptime
Today
Issuing API Operational
90 days ago
99.98 % uptime
Today
Customer APIs Operational
90 days ago
99.98 % uptime
Today
Dashboard Operational
90 days ago
99.98 % uptime
Today
Crypto APIs Operational
90 days ago
99.98 % uptime
Today
External Provider Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 13, 2025

No incidents reported today.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Business Verification failure
Postmortem - Read details
Dec 12, 19:47 UTC
Resolved - This incident has been resolved.
Dec 11, 21:25 UTC
Monitoring - A fix is being released gradually and we are monitoring the situation
Dec 11, 20:47 UTC
Identified - Issue is on Sardine side and team is already deploying a fix
Dec 11, 18:30 UTC
Investigating - Under certain circumstances our /v1/businesses endpoint could return an error an the following message: "This feature is not available for this account. Please contact [email] to enable this feature"

We are working along the vendor to get it sorted out.
Dec 11, 17:45 UTC
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025
Sanctions / PEP / Adverse Media Screening outage
Resolved - Summary

On December 8, 2025, Sardine's AML screening integration service experienced two outages affecting Sanctions / PEP / Adverse Media Screening.

First Outage:
Start Time: 2025-12-08 06:13:05 UTC
End Time: 2025-12-08 08:56:05 UTC

Second (minor) Outage (only a few transactions were affected during this long period):
Start Time: 2025-12-08 13:58:26 UTC
End Time: 2025-12-08 18:09:22 UTC

What Happened?

Sardine’s screening partner experienced an outage within their product resulting in some screening API responses being returned as NULL for the screening requests.

During the incident, Sardine responded with reason code SSFD, indicating the screening failure. If you have an alert queue configured for this reason code, you may have seen an increased number of alerts because of the incident.

We recommend to rerun all the events during this period for the correct screening results to an inquiry.
Dec 8, 06:00 UTC
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Service interruption on our DocKYC third party provider
Resolved - Our third party provider for DocKYC experienced a service interruption on their platform that affected their Onboarding and Authentication services.

The service has been fully restored and they're continuing to actively monitor the situation to ensure the stability of their systems.

Start time: Dec 04 02:59:10 PM UTC
End time: Dec 04 03:13:54 PM UTC
Total duration: 14 minutes
Dec 4, 14:59 UTC
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025
System Instability across backend APIs and Dashboard
Postmortem - Read details
Dec 4, 17:21 UTC
Resolved - The issue has been fully resolved, and all systems are operating normally.
Nov 29, 19:20 UTC
Monitoring - Service has been restored as of 18:45 UTC.
We are closely monitoring system performance to ensure stability.
Nov 29, 18:56 UTC
Investigating - We are currently investigating an outage affecting system availability.
Further updates will be provided as they become available.
Nov 29, 18:43 UTC
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