All Systems Operational

Uptime over the past 90 days. View historical uptime.
Device APIs Operational
90 days ago
99.99 % uptime
Today
Customer APIs Operational
90 days ago
99.98 % uptime
Today
Dashboard Operational
90 days ago
99.98 % uptime
Today
Crypto APIs Operational
90 days ago
99.99 % uptime
Today
External Provider Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2025

No incidents reported today.

Apr 3, 2025

No incidents reported.

Apr 2, 2025
Sandbox connectivity issues
Resolved - This incident has been resolved.
Apr 2, 13:16 UTC
Update - We are continuing to investigate this issue.
Apr 2, 11:23 UTC
Investigating - We are experiencing connectivity issues on the Sandbox instance and we are currently investigating the root cause.
Apr 2, 11:20 UTC
Apr 1, 2025

No incidents reported.

Mar 31, 2025
Elevated Latency
Resolved - We experienced elevated latency on our /customer and /devices API starting 18:15 UTC up to 18:55 UTC
Mar 31, 18:00 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
SANDBOX environment is inaccessible
Resolved - This incident has been resolved.
Mar 27, 20:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 19:55 UTC
Investigating - We are currently investigating this issue.
Mar 27, 19:44 UTC
Mar 26, 2025

No incidents reported.

Mar 25, 2025
Dashboard not showing transaction data
Resolved - This incident has been resolved.
Mar 25, 19:27 UTC
Update - We are currently experiencing an issue with displaying the transaction data for sessions in the dashboard for Production and Sandbox instances. We are actively working on this, in the meantime the information is available in the "View Request" widget, and it can be viewed there.
Mar 25, 15:37 UTC
Update - We are continuing to investigate this issue.
Mar 25, 15:36 UTC
Update - We are continuing to investigate this issue.
Mar 25, 15:33 UTC
Investigating - We are currently experiencing an issue with displaying the transaction data for sessions in the dashboard for Production and Sandbox instances. We are actively working on this, in the meantime the information is available in the "View Request" widget, and it can be viewed there.
Mar 25, 15:31 UTC
Elevated latency for customers API and issuing risk API
Postmortem - Read details
Mar 26, 23:59 UTC
Resolved - This incident has been resolved.
Mar 25, 19:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 18:49 UTC
Investigating - We are currently investigating this issue.
Mar 25, 18:26 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Payment service has downtime
Resolved - This incident has resolved as of 4:10 PM PT
Mar 22, 23:40 UTC
Identified - We are experiencing anomalous surge in traffic since 11:40AM PT and crypto.sardine.ai is experiencing instability.
Mar 22, 22:52 UTC
Mar 21, 2025

No incidents reported.

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